Director of Payments, Credit Union

Job Description

About the Role

Director of Payments, Credit Union

East Bay, CA

Job Type Permanent

Pay Rate $140,000.00 – $165,000.00 / Yearly

Description

This job’s time zone is Pacific.

Title: Director of Payment Operations

Location: East Bay (Hybrid)

Salary: $140-165k base + 20% Bonus

About the Company: This credit union is a not-for-profit financial entity rooted in its commitment to enhancing the financial health and wellbeing of its members. Standing as one of the largest Credit Unions in California, the institution manages billions in assets.

Key Responsibilities:

Lead planning and execution of money movement operations, ensuring regulatory compliance.

Develop and execute payment strategies and oversee their delivery across various channels.

Manage processes related to member accounts including deposits, payments, account research, and more.

Oversee system implementation, testing and release, ensuring risk control measures are in place.

Handle escalated customer issues, ensuring consistent service levels.

Requirements

Qualifications:

Bachelor’s Degree in Business, Finance, or related field.

10+ years of financial services experience, with 5+ years in management.

7+ years of experience managing payment systems such as ACH, wire transfers, etc.

Extensive knowledge of EFT, NACHA, UCC, Reg E, Reg CC, and Federal Reserve Regulations.

Proficiency in data-driven problem-solving, critical thinking, and strategic planning.

Unique Selling Points of the Company:

Competitive compensation, bonus opportunities, and comprehensive benefits including medical, dental, vision, and life insurance as well as a 401(k) program.

The company encourages career growth through internal transfers and provides on-the-job training and development.