Customer Support Consultant

Job Description

About the Role

Title: (English and Russian) Customer Support Consultant (Turkey)

Locations:

stanbul, stanbul, Turkey

Antalya, Antalya, Turkey

zmir, zmir, Turkey

Ankara, Ankara, Turkey

Remote

Job Description:

Are you passionate about pioneering technology that’s reshaping financial landscapes?

What if you had a chance be a part of a transformative industry without boundaries?

Join our team as a Customer Support Consultant at a leading innovative financial technology platform and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

Provide exceptional customer support in the blockchain sector via calls, chats, and emails

Build positive and long-lasting relationships with customers

Meet team KPIs

Always be up-to-date with cutting-edge technology

Securely work with customers’ sensitive information

Apply the latest and greatest customer happiness practices

Maintain working knowledge of our client’s products and services

Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

Excellent English and Russian language (at least C1 for both spoken and written)

Experience in customer service

Analytical and research skills

Positive and responsible attitude

Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

A strong interest in innovative financial technologies or prior experience in financial industry or payment processing

Experience with CRM systems

Benefits and Perks:

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth and long-lasting cooperation

Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.