Customer Service Representative

Job Description

About the Role

Customer Service Representative

Washington, DC

Type:Contract

Category:Administrative

Reference ID:10030237

Location (city, state):Hybrid Schedule in Washington DC

Industry:Education/Nonprofit

Pay:$18-21/hr, depending on experience

Start Date:ASAP, pending background check and equipment setup (approximately 2 weeks).

Duration:Contract (6 months)

Job Description:

We are seeking a Temporary Customer Service Representative for a contract-to-hire role. This position is responsible for providing outstanding customer service by responding to inquiries via phone, email, and web cases.

The representative will work within a dynamic team environment, handling periods of high volume related to academic calendars. This role offers the potential for conversion to full-time employment based on performance and attendance.

Key Responsibilities:

Provide excellent customer service skills.

Respond to inbound calls, emails, and web cases, documenting interactions thoroughly in Salesforce.

Manage and resolve customer complaints, escalating issues as necessary.

Assist customers in navigating the organizations web applications and services.

Contribute to the continuous improvement of customer service processes and efficiency.

Maintain a friendly and professional demeanor in all customer interactions.

Qualifications:

Some college coursework completed or 1+ years of direct customer contact experience.

Experience in a call center environment handling 45+ inbound/outbound calls per day.

Proficiency in Microsoft Office Suite

Excellent communication skills, with an emphasis on proper grammar, tone, and etiquette.

Ability to work Monday-Friday, 9:00 AM – 6:00 PM ET, with occasional overtime as needed.

Perks:

Opportunity to join a mission-driven nonprofit organization.

Potential for full-time conversion based on performance.