Customer Service Representative
Job Description
About the Role
Title:Customer Service Agent
Work location: Quebec, CA
Company: Medavie Blue Cross
Service: Customer experience
Competition: 87346
Internal/External: Internal/External
Job Type: Permanent Full-Time
Office: Telework, QC
Salary: 22.87/hr
Reports to: Team Leader
Job Description:
The opportunity that presents itself to you
We are looking for critical thinking Customer Service Agents who are passionate about helping our members on a daily basis, who are able to work in a fast-paced environment, and who are excited to be the first point of contact for our company. Our award-winning company culture, caring managers, and unmatched training and support are just some of the ways we can help ensure your success.
Here’s what we offer you:
No weekends, no night shifts
We offer a variety of options: telework, in-office, hybrid combination – let us know what you prefer!
A stable schedule, established according to several work shifts from Monday to Friday from 8 a.m. to 8 p.m.;
A comprehensive health and dental plan, fully paid by the employer, effective one month after your first day of work;
A comprehensive classroom training program that prepares you for work and call taking;
Opportunities for career advancement and development;
Work-life balance, wellness benefits, health resources and discounts at select fitness centers;
A great work environment, exceptional colleagues and team leaders who provide you with all the support you need for your success.
Our team’s star employees:
Answer questions about health care benefits and plan eligibility, payment inquiries, and other general questions;
Quickly assess and resolve problem situations and provide effective strategies aimed at first-call resolution;
Are dedicated to excellence in customer service and demonstrate a high level of commitment in all areas.
Skills needed to succeed:
Previous call center experience is not required, however, candidates who have demonstrated excellent customer service skills over the phone, the ability to multitask while providing excellent customer service, and demonstrate attention to detail will be very successful in this role;
Liking to help people is a non-negotiable requirement;
Be perfectly bilingual (English-French); In order to meet the needs of English-speaking customers, this position requires bilingualism
Be a good communicator both on the phone and by email. Express yourself in a clear, concise and friendly manner;
Have the desire to see things through to the end and enjoy taking on new challenges;
Have relevant training, education or work experience in customer service or healthcare;
Possess excellent technical skills, be able to handle multiple tasks at once and switch between software programs without difficulty, while simultaneously continuing to assist the caller;
Being able to answer both difficult and easy calls;
Be an expert problem solver, understand member needs and quickly learn how to achieve the best results in all environments;
For over 75 years, Medavie Blue Cross has been a trusted health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we pride ourselves on giving back to the communities in which we operate and building a collaborative culture to help our employees thrive. Medavie Blue Cross has been recognized as having one of Canada’s Most Admired Corporate Cultures and has been designated a Caring Company, a designation given to national leaders in community investment and social responsibility.
Our team of 2,100 professionals is spread across six provinces. We excel through our shared values: compassion, accountability, adaptability, innovation and community spirit. We value the health and well-being of our employees and their families, as well as personal and professional development, and that is why we offer a wide range of programs and resources at all levels of the company.
Together with Medavie Health Services, Medavie Blue Cross is part of Medavie, a national health care organization with more than 6,400 employees. Together, our mission is to improve the well-being of Canadians.
We subscribe to the principle of employment equity.
Medavie Blue Cross fosters a culture where everyone is equipped to reach their full potential â a culture of diversity, equity and inclusion (DEI) â by living our values every day in interactions with colleagues, members and the communities we serve. Accessibility is our priority.
For persons with disabilities, we provide accommodations throughout the recruitment, selection or assessment process. If you are selected to participate in the recruitment, selection or assessment process, please advise Medavie Blue Cross Human Resources staff of the type of accommodation you may require in relation to materials or processes that are intended to ensure your fair participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.
We thank all applicants for their interest in this position. Please note that only those selected for an interview will be contacted.
