Customer Service Representative
Job Description
About the Role
Customer Service Representative
louisville, kentucky
$16 – $17 per hour
temp to perm
high school
category business and financial operations occupations
reference AB_4595277
Do you have Call Center experience within Healthcare Industry? Do you enjoy helping customers? We have a great Customer Service opportunity for you with a leading company in the Pharmaceutical Industry. This is a 7 month possible Temp to Hire opportunity.
Initial training 100% onsite with opportunity to WFH once training is fully mastered.
Shift Schedule: Monday-Friday anywhere from 8am-4:30pm to 11:30am – 7pm permanent schedule to be confirmed after training. Job Requirements/Previous Experience:
Pharmacy board of pharmacy license will be required within the first 30 days of employment.
Previous call center experience preferred.
Previous healthcare experience desired
Excellent interpersonal communication skills
Excellent problem-solving skills
Proficient with Microsoft Office
Able to type 35 wpm or greater.
salary: $16 – $17 per hour
shift: First
work hours: 8 AM – 4:30 PM
education: High School
Responsibilities
Handle inbound and/or outbound phone calls to/from patients, caregivers, and providers.
Provide appropriate customer service and an effortless experience to the caller.
Provide accurate information to the caller.
Process refills and schedule shipments for patients or providers.
Resolve the callers’ needs.
Provide appropriate follow-up and next steps for caller.
Follow Cover My Meds policies and procedures.
Ability to work a flexible work schedule.
Skills
Customer Service
Pharmacy Certification
Healthcare
Call Center
Qualifications
Years of experience: 1 year
Experience level: Experienced
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
