Content Development Specialist
Job Description
About the Role
Content Development Specialist
Req #6496
Virtualâ¢
Baltimore, MD, USA
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Job Description
Posted Tuesday, August 13, 2024 at 12:00 AM
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Job Description
External Job Title: Content Development Specialist, Assessment Services
Location: Remote
Reports to: Content Development Manager
Summary
The Content Development Specialist is a member of the Content Development team within the Assessment Services Department. To be successful, the Content Development Specialist must exhibit strong writing and editing skills. The Content Development Specialist is expected to manage external item writers for multiple projects including developing and monitoring assignments; providing training, feedback, and support to item writers; and ensuring all editing is completed on time and to a high level of quality. The Content Development Specialist will also be called upon to facilitate in-person and virtual content development workshops with external subject matter experts (SMEs) and to communicate regularly with freelance team members and/or clients. This position is also responsible for other areas including audio/video production, workflow management, test form scheduling, item performance analysis, maintenance or development of test documentation, and other tasks and projects as needed.
Main Duties
Recruit, train, and support SMEs and other freelance team members involved in content production
Develop commissioning plans and distribute assignments for external SMEs
Manage the content workflow to ensure efficiency through all stages of production
Review and edit test items according to specifications and industry best practices
Schedule and facilitate audio and video recording sessions and process deliverables
Supervise weekly form scheduling and perform item performance analysis
Provide timely, constructive feedback to external item writers with varying levels of experience
Maintain and/or develop procedural guides, test specifications/test objectives and/or item writer guidelines as needed
Manage multiple concurrent content development assignments, each on its own schedule, to ensure on-time delivery
Communicate directly with SMEs and/or clients throughout the content development cycle
Facilitate in-person and online content development workshops with SMEs
Become proficient with Prometric’s internal, proprietary assessment technology; follow established procedures and guidelines, and comply with exam security practices
Other duties as assigned
Essential Qualifications & Experience
Bachelor’s degree or higher in English, linguistics, language teaching, education, or another related field
Experience writing test items preferred; experience in credentialing a plus
Experience developing language tests or working as a writing/speaking rater an asset
Familiarity with or knowledge of ESL/EFL and/or EAP populations an asset
ESL/EFL/EAP teaching experience an asset
Courses in teaching, assessment, measurement/statistics, and/or curriculum design an asset
Excellent written, verbal, and interpersonal communication skills
Strong editing and proofreading skills
Experience with group facilitation
Ability to provide constructive feedback to writers at all skill levels
Ability to prioritize and handle multiple projects simultaneously, work under pressure, and meet exacting deadlines
Ability to meet quality and productivity metrics
Facility with learning and using new technology applications
Excellent attention to detail and accuracy
Strong organization and time management skills
Proven dependability
High regard for security and confidentiality
Knowledge of assessment industry best practices for content development a plus
Ability to work occasional weekends and evenings, as well as to travel as needed (potentially up to 10%)
Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
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