Business Analyst and Enablement Specialist

Job Description

About the Role

Business Analyst and Enablement specialist

Bengaluru

G&A Corporate Business Systems /

Full Time /

Remote

As a Business Analyst and Enablement specialist at Everbridge, you will play a crucial role in driving efficiency, streamlining operations, and empowering our teams to achieve their best. You will work closely with cross-functional teams, analyze business processes, identify areas for improvement, and help implement solutions that enhance our operational capabilities.

What you’ll do:

Business Process Analysis: Collaborate with business stakeholders to understand current processes, document workflows, and identify pain points.

Requirements Gathering: Elicit, analyze, and document business requirements, ensuring alignment with organizational goals and objectives.

Solution Documentation: Work with the Business Systems team to identify and document technology solutions that address business needs and improve efficiency.

Project Support: Assist in project management activities, including project planning, tracking, and reporting on progress.

Enablement Initiatives: Develop and deliver training materials, workshops, and documentation to enable teams to use technology effectively.

Governance Initiatives: Support system governance initiatives to ensure cross-functional teams are engaged and complying with established system governance policies and procedures, fostering a culture of data integrity and security.

UAT and Quality Assurance: Conduct testing to ensure that implemented solutions meet the specified requirements and are error-free.

Continuous Improvement: Monitor post-release performance, gather feedback, and propose refinements to enhance systems and processes.

Communication: Communicate project updates, issues, and recommendations clearly and effectively to both technical and non-technical stakeholders.

Qualifications:

What you’ll bring:

Bachelor’s degree in Business Administration, Information Systems, or related field, or relevant work experience.()

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Basic understanding of business process modeling and improvement methodologies.

Familiarity with business analysis tools and techniques.

Eagerness to learn and adapt to new technologies.

Ability to work collaboratively in a team environment.

Detail-oriented with a commitment to quality.

Preferred Skills

Experience with business analysis software or tools (e.g., Microsoft Visio, Lucidchart).

Knowledge of project management methodologies (e.g., Agile, Scrum).

Exposure to CRM or ERP systems.

Certification in business analysis (e.g., CBAP, CCBA) is a plus.