Business Account Manager
Job Description
About the Role
Title: Business Account Manager
Location: Montreal, QC, CA
Department: Customer Development/Sales
Job Description:
No Relocation Assistance Offered
#162248 – Montreal, Quebec, Canada
Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.
We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.
If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
Hill’s Pet Nutrition Canada, a division of Colgate Palmolive, stands as a premier manufacturer of high-quality, science-based pet food. We are actively looking for anOMNI Channel Business Account Manager (BAM)who will be responsible for driving accelerated growth of the Hill’s Science Diet brand, focused on growing the Quebec Pet Specialty Channel. This individual will be managing select Pet Specialty Chain customers in Quebec and Eastern Ontario, as well as managing operations between Hill’s and Hill’s exclusive Eastern Canada Retail Distributor, Pet Science.
The BAM’s focus is building profitable net sales, market share, share of shelf, and distribution in the customers within Eastern Canada. The BAM will drive partnership and execution with our Eastern Distributor Pet Science, through cross-functional execution, including supply chain planning/management, and marketing collaboration. In addition, the BAM will be responsible for managing all aspects of the business and relationship with Key Large Format multi-store Retailers, as well as key Neighborhood Pet Specialty retail chains. In addition this responsibility will include building the strategy to drive growth in the unique Quebec Independent Neighborhood Pet channel. The BAM will also stay abreast of the market and competitive climate to ensure appropriate actions take place to drive the business within their channel.
What You Will Do:
70%
Implement and execute strategies and tactics within their customers to deliver profitable growth in the Pet Retail Omni Channel:
Liaise with Retail customer contacts and manage relationships
Work within gross-to-net and advertising and promotional budgets
Execute 6P tactics to drive brand share growth in-store
Create, drive, and manage plans, programs, and events with key customers
Monitor through Financial post-analysis
Ensure execution at field level through communication
Work cross-functionally with Marketing, Finance, PVA, and CS&L
Drive eCommerce sales within the Omni Channel
Develop and execute customer specific plans to achieve Hill’s commercial goals
Leverage national programs to drive Hill’s Science Diet BRMO and market share with Qc Pet Specialty Retail
30%
Retail Environment Strategy development and execution
Develop and execute annual strategic plans and initiatives to achieve the commercial goals.
Engage customers on category growth expectations. Present strategic plans at key business reviews and annual budget review meetings.
Customize National programs for the province of Quebec, partnering with Hill’s cross functional teams, leveraging brand strategies to drive growth.
Execute sales plans and resolve issues through both the customer and internal commercial teams, including customer home office
Build and maintain a Business Planner to reflect baseline sales and promotion plans. Manage customer payments.
Develop category and brand solutions for each customer that will drive the Hill’s business.
Required Qualifications:
BS/BA degree or equivalent
5+ years of Sales experience, with experience with eCommerce preferred
5+ years Key Account management calling on the Head Offices of strategic customers *General Field Sales experience as Territory Manager or Regional/District Sales Manager
Must have bilingual proficiency in English AND French
Preferred Qualifications:
Strong commercial experience developing and executing strategic customer joint business plans at a Head Office level
Excellent interpersonal and communication skills (written and verbal)
Excellent business presentation skills
Strong influence and negotiations skills to drive win-win solutions with persistence and respect
Adept at finding common ground, identifying vital interests and understanding the customer’s underlying priorities *Strong computer skills in Excel, PowerPoint, Tableau, and Word
Strong analytical skills to analyze and develop actionable insights and recommendations that result in profitable volume consumption growth
Manages ambiguity and strategizes solutions for the customer’s business and quickly develops alternative plans as needed with minimal supervision.
A self-starter who works effectively across functions, channels, and categories to align priorities, solve problems, optimize resources, and drive effective execution
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Our Commitment to Sustainability
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.
Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people – ensuring our workforce represents the people and communities we serve -and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject “Accommodation Request” should you require accommodation.
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