Bilingual Fulfillment Representative
Job Description
About the Role
Title: Bilingual Fulfillment Representative
Location: Oakville Ontario CA
Contact Center
Bachelors Degree
Full Time, Temp to Hire
Entry Level
Other/Non Classified
First Shift (Day)
Job Description: Kelly’s customer located in Oakville, ON, is looking for dedicated Bilingual Fulfillment Representatives to deliver great customer experience with each interaction. Be the first point of contact and work directly with customers, sales team and partners to provide the best fulfillment experience possible.
RESPONSIBILITIES:
Single point of contact for customer/commercial team for assigned Region
Partner and coordinate with key supply chain departments to satisfy customer requirements, minimize cost and maximize results
Enter customer orders with a focus on quality, accuracy and speed
Manage inbound calls and the phone queue
Reviewing/actioning reports
Proactively manage existing customer orders
Prevent, reduce, and resolve escalations, returns, and invoicing issues
Prioritize & manage high volume of requests from Customers & Sales Team
Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
Keep customers proactively informed about the status of their orders
Manage critical cases with a sense of urgency and ownership
Identify improvements in the processes to meet critical issues and requirements.
REQUIREMENTS:
0 â 2 years of customer service/fulfillment/procurement experience
Digital mindset: comfortable entering and retrieving data in a variety of software, CRM and ERP platforms
An ability to work in a cross-functional environment with peers & immediate leadership
Energetic, strong interpersonal, organizational and communication skills
A motivated self-starter with strong problem-solving skills
Excellent time management skills& ability to prioritize work from multiple channels
Ability to understand specific business objectives, priorities and key processes
Cross-functional and global collaboration with peers, Sales & Supply chain
Meets/exceeds responsiveness expectation to customers & internal assignments
Awareness of Quality Framework initiatives including document management, continuous improvement projects and basis ISO quality management system awareness
Understands the role in performance management and fulfills ongoing weekly, quarterly, and annual performance monitoring activities
Thrives in a fast-paced but fun work environment
This is a hybrid position, requiring a minimum of 2 days in the office
Ability to work Monday â Friday (8-hour shift), within the working window of 8:00am â 6:30pm, depending on our assigned region
PERKS:
Be part of a pioneering company that is changing the face of the mining industry with sustainable and innovative solutions.
Temporary position with potential to become permanent
Work Monday to Friday â 2 days in office, 3 days remote
$29.80 per hour plus 4% vacation pay on each weekly pay cheque
Work in a dynamic and collaborative environment where your contributions make a real impact.
If you’re looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today!Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.
