Faith Wambui Njau

1. Recruitment and Selection: Overseeing the hiring process to attract and retain the right talent for various positions within the hotel. 2. Training and Development: Implementing training programs to enhance employee skills and knowledge, and ensuring continuous professional development. 3. Employee Relations: Managing employee relations, addressing grievances, and resolving conflicts to maintain a positive work environment. 4. Performance Management: Conducting performance appraisals and providing feedback to employees to improve their performance and productivity. 5. Compensation and Benefits: Developing and managing compensation plans, benefits programs, and incentives to ensure competitive and fair remuneration. 6. Compliance: Ensuring that all employment practices comply with labor laws and regulations. 7. Employee Engagement: Promoting a positive organizational culture and implementing initiatives to boost employee morale and engagement. 8. HR Policies and Procedures: Creating and maintaining HR policies and procedures to guide the hotel's workforce management. 9. Health and Safety: Overseeing workplace safety programs and ensuring a safe working environment for all employees. 10. Administrative Tasks: Handling administrative tasks such as maintaining employee records, managing payroll, and coordinating employee benefits.

• Developing Marketing Strategies: Creating and implementing marketing plans to promote the hotel, including advertising, social media, and email campaigns. • Sales Targets: Setting and achieving sales targets to maximize occupancy rates and revenue. • Market Research: Conducting market research to understand trends, competition, and customer preferences to inform marketing strategies. • Client Relationships: Building and maintaining relationships with corporate clients, travel agencies, and other partners to secure bookings and events. • Promotions and Packages: Designing special promotions, packages, and offers to attract guests and increase bookings. • Brand Management: Ensuring that the hotel’s brand is consistently represented across all marketing materials and communications. • Event Coordination: Working with event planners and organizers to host conferences, weddings, and other events at the hotel. • Reporting and Analysis: Monitoring and analyzing sales and marketing performance, preparing reports, and making data-driven decisions to improve strategies. • Collaborating with Departments: Coordinating with other hotel departments, such as front office, food and beverage, and housekeeping, to ensure seamless guest experiences. • Budget Management: Managing the marketing budget and ensuring cost-effective use of resources.

•Greeting Guests: Welcoming guests warmly as they arrive at the hotel and providing a positive first impression. •Check-In and Check-Out: Handling the check-in and check-out process, including verifying guest information, assigning rooms, and processing payments. •Reservations: Managing room reservations, both over the phone and online, and updating the hotel’s booking system. •Guest Services: Assisting guests with various requests, such as providing information about hotel amenities, local attractions, and transportation options. •Communication: Answering phone calls and emails, addressing inquiries, and redirecting calls to the appropriate departments. •Problem Resolution: Handling guest complaints and resolving issues promptly to ensure guest satisfaction. •Record Keeping: Maintaining accurate records of guest information, room bookings, and financial transactions. •Billing and Payments: Processing guest payments, issuing receipts, and managing billing inquiries. •Security: Monitoring the hotel’s security systems and ensuring the safety and privacy of guests. •Coordinating with Staff: Communicating with housekeeping, maintenance, and other hotel staff to ensure guest needs are met efficiently.

B) Intern, Victoria Safaris, Nairobi () Duties included: 1. Contacting most hotels & lodges in EA to get their rates and bargain for better commissions. 2. Filling in data onto the travel library for 2 hours per day minimum. 3. Assisting the tours department with quotations. 4. Being in charge of the drivers duties.