Audrey Wanzau Muindi

I provided comprehensive customer support through digital channels, including live chat, inbound and outbound calls, emails, and social media platforms. My role involved delivering accurate information, resolving customer inquiries efficiently, and ensuring that each interaction reflected professionalism and empathy. I also took part in documenting customer interactions, preparing service reports, and supporting customer education initiatives. These responsibilities sharpened my communication, problem-solving, and multitasking abilities, all essential for delivering a seamless remote service experience. In addition, I contributed to team efforts during high-demand periods such as Customer Service Week, where I assisted in planning digital engagement campaigns and handling high volumes of customer inquiries. My ability to remain calm under pressure, combined with strong attention to detail, allows me to deliver reliable service even in fast-paced environments.

Social Media Section  - Spearheaded the development of innovative strategies for handling and operating social media platforms.  - Demonstrated creativity in designing and creating visually appealing posters, strategically posted across various social media pages to enhance engagement and outreach. Multi-Media and Publication Section - Elevated research, reading, and writing skills within the Multi-Media and Publication section. - Authored articles focused on green energy, contributing to the company's internal website and keeping colleagues and stakeholders informed and engaged. Events Planning and Branding Section - Executed end-to-end management of company events, showcasing proficiency in transforming spaces from room to dining setups. - Distinguished for developing effective branding strategies, enhancing the company's visual identity. Training and Communication Etiquette: - Conducted training sessions across various departments, imparting expertise in effective communication and etiquette. - Utilized Microsoft Word and other software tools proficiently to create impactful documents, ensuring clear and effective communication