Call Center Nurse – RN
Job Description
Title: Call Center Nurse (RN-BSN) – Remote Location: Remote Remote US Type: Full-time Workplace: Fully remote Job Description: Ready to Bring Your Acute Care Skills Home? Join Our Remote RN Team Supporting Our Military Communities! Are you a seasoned ER or Med-Surg nurse looking for a meaningful, mission-driven role that lets you care for others without the scrubs and long drives to the hospital? MPF Federal is hiring Remote Telehealth Triage Nurses (RNs) to join our 24/7 Nurse Advice Line- supporting veterans and their families-all from the comfort of your home. This isn’t just a job; it’s your chance to use your clinical expertise, empathy, and critical thinking skills to guide patients through their toughest moments-all while achieving better work-life balance. Pay & Perks $35.00/hr base rate Evening, night, and weekend differentials may apply 100% Remote – Work From Home Most schedules include Saturday and Sunday and do not rotate Shifts Available (Share Your Schedule Preference!) Day Shifts Evening Shifts Night Shifts Training Approximately 6 Weeks Paid Training | Monday-Friday, 8:00 AM – 4:30 PM Start Date: September 15, 2025 What You’ll Do Triage Symptoms: Assess callers using evidence-based protocols Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently Offer Health Education: Counsel patients on medications, test results, and chronic condition management Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace Document Interactions: Accurately chart calls in our EHR and follow compliance protocols Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs If you’re an experienced nurse with a calm voice, a critical mind, and a heart for service-this is your moment to make a real difference. Apply now and be the steady hand guiding military families when they need it most-right from your home. Requirements You’re a Great Fit If You Have: 5+ Years of Recent Hands-On Acute Care RN Experience ER or Med-Surg strongly preferred Current Compact RN License in good standing from the state you are physically in BSN Degree from an accredited American university Confidence with phone-based care and multi-screen computer systems Strong clinical judgment, emotional intelligence, and documentation skills A mission-first mindset and passion for serving military-connected communities Bonus Points If You Also Have: Experience with behavioral health , mother-baby , and/or peds Past work in telehealth, triage , or call center nursing Familiarity with military healthcare systems or VA patients Tech & Work Environment: Must have a hard-wired Ethernet internet connection (Wi-Fi only, satellite, or radio internet is not acceptable) Quiet, distraction-free home office space with a door for HIPAA compliance Metrics-driven environment – you’ll need to meet quality, handle time, and documentation goals Federal Requirements: Must be a U.S. Citizen Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines Must be willing and able to obtain licenses in all 50 states (we support you here!) Benefits For nurses on our advice line, we will assist with licensure in all 50 states within the first 90 days of hire. MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more. Title: Call Center Nurse (RN-BSN) – Remote Title: Location: Remote Remote US Location: Type: Full-time Type: Workplace: Fully remote Workplace: Job Description: Job Description: Ready to Bring Your Acute Care Skills Home? Join Our Remote RN Team Supporting Our Military Communities! Ready to Bring Your Acute Care Skills Home? Join Our Remote RN Team Supporting Our Military Communities! Are you a seasoned ER or Med-Surg nurse looking for a meaningful, mission-driven role that lets you care for others without the scrubs and long drives to the hospital? without MPF Federal is hiring Remote Telehealth Triage Nurses (RNs) to join our 24/7 Nurse Advice Line- supporting veterans and their families-all from the comfort of your home. MPF Federal Remote Telehealth Triage Nurses (RNs) supporting veterans and their families-all from the comfort of your home. This isn’t just a job; it’s your chance to use your clinical expertise, empathy, and critical thinking skills to guide patients through their toughest moments-all while achieving better work-life balance. Pay & Perks Pay & Perks $35.00/hr base rate Evening, night, and weekend differentials may apply 100% Remote – Work From Home Most schedules include Saturday and Sunday and do not rotate $35.00/hr base rate $35.00/hr Evening, night, and weekend differentials may apply 100% Remote – Work From Home 100% Remote – Work From Home Most schedules include Saturday and Sunday and do not rotate include Saturday and Sunday do not rotate Shifts Available (Share Your Schedule Preference!) Shifts Available (Share Your Schedule Preference!) Day Shifts Evening Shifts Night Shifts Day Shifts Day Shifts Evening Shifts Evening Shifts Night Shifts Night Shifts Training Training Approximately 6 Weeks Paid Training | Monday-Friday, 8:00 AM – 4:30 PM Approximately 6 Weeks Paid Training | Monday-Friday, 8:00 AM – 4:30 PM Start Date: September 15, 2025 September 15, 2025 What You’ll Do What You’ll Do Triage Symptoms: Assess callers using evidence-based protocols Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently Offer Health Education: Counsel patients on medications, test results, and chronic condition management Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace Document Interactions: Accurately chart calls in our EHR and follow compliance protocols Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs Triage Symptoms: Assess callers using evidence-based protocols Triage Symptoms: Deliver Immediate Care Advice: Recommend next steps, from self-care to urgent care, calmly and confidently Deliver Immediate Care Advice: Offer Health Education: Counsel patients on medications, test results, and chronic condition management Offer Health Education: Crisis Triage: Handle behavioral health, emergency, and complex calls with empathy and grace Crisis Triage: Document Interactions: Accurately chart calls in our EHR and follow compliance protocols Document Interactions: Team Collaboration: Work closely with a supportive leadership team and fellow remote RNs Team Collaboration: If you’re an experienced nurse with a calm voice, a critical mind, and a heart for service-this is your moment to make a real difference. If you’re an experienced nurse with a calm voice, a critical mind, and a heart for service-this is your moment to make a real difference. Apply now and be the steady hand guiding military families when they need it most-right from your home. Apply now and be the steady hand guiding military families when they need it most-right from your home. Requirements Requirements You’re a Great Fit If You Have: You’re a Great Fit If You Have: 5+ Years of Recent Hands-On Acute Care RN Experience ER or Med-Surg strongly preferred Current Compact RN License in good standing from the state you are physically in BSN Degree from an accredited American university Confidence with phone-based care and multi-screen computer systems Strong clinical judgment, emotional intelligence, and documentation skills A mission-first mindset and passion for serving military-connected communities 5+ Years of Recent Hands-On Acute Care RN Experience ER or Med-Surg strongly preferred 5+ Years of Recent Hands-On Acute Care RN Experience ER or Med-Surg strongly preferred ER or Med-Surg strongly preferred ER or Med-Surg strongly preferred Current Compact RN License in good standing from the state you are physically in Compact RN License BSN Degree from an accredited American university Confidence with phone-based care and multi-screen computer systems phone-based care multi-screen computer systems Strong clinical judgment, emotional intelligence, and documentation skills A mission-first mindset and passion for serving military-connected communities Bonus Points If You Also Have: Experience with behavioral health , mother-baby , and/or peds Past work in telehealth, triage , or call center nursing Familiarity with military healthcare systems or VA patients Experience with behavioral health , mother-baby , and/or peds behavioral health mother-baby peds Past work in telehealth, triage , or call center nursing telehealth, triage call center nursing Familiarity with military healthcare systems or VA patients military healthcare systems VA patients Tech & Work Environment: Must have a hard-wired Ethernet internet connection (Wi-Fi only, satellite, or radio internet is not acceptable) Quiet, distraction-free home office space with a door for HIPAA compliance Metrics-driven environment – you’ll need to meet quality, handle time, and documentation goals Must have a hard-wired Ethernet internet connection (Wi-Fi only, satellite, or radio internet is not acceptable) hard-wired Ethernet internet connection Quiet, distraction-free home office space with a door for HIPAA compliance home office space Metrics-driven environment – you’ll need to meet quality, handle time, and documentation goals Metrics-driven environment Federal Requirements: Must be a U.S. Citizen Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines Must be willing and able to obtain licenses in all 50 states (we support you here!) Must be a U.S. Citizen U.S. Citizen Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines Public Trust Background Check & Drug Screening Must be willing and able to obtain licenses in all 50 states (we support you here!) Benefits Benefits For nurses on our advice line, we will assist with licensure in all 50 states within the first 90 days of hire. For nurses on our advice line, we will assist with licensure in all 50 states within the first 90 days of hire. MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.
