Call Center Underwriter Commercial Lines

Job Description

Title: Call Center Underwriter Commercial Lines Location: Remote USA time type: Full time job requisition id: JR102527 Job Description: Company Overview FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations. When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates. Develop, support, and maintain relationships with Insureds and Agents to provide concierge service. Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier. Essential Duties and Responsibilities include the following. Other duties may be assigned. Receives incoming phone calls for endorsement activity, in-depth coverage questions, routine coverage questions, renewals, and checking and issuing binders, certificates, and policies. Quotes new business, policies and/or coverage for new and existing clients, on behalf of the carrier. Experience with commercial policies, including Business Owners Policy (BOP), Workers’ Compensation (WC), Umbrella, Commercial Auto, Cyber and others. Prepares and/or order policy change requests. Reviews expirations in advance of the renewal date to review coverages. Prepares and/ provides service and support to other sales agents. Actively seeks to cross-sell other coverages to existing clients. Takes claim information and report new claims to the company. Maintains adequate suspense on outstanding items and follows up in a timely manner until its conclusion. Ability to work a regular shift. In addition to working late shift with hours consisting of 11am to 8pm EST. (4-6X a month. Education/Experience: Associate or bachelor’s degree from a four-year college or university, business degree preferred; or two (2) to four (4) years Agency experience in Personal or Commercial Lines including homeowners and other lines; or equivalent combination of education and experience. Two (2) to four (4) years’ experience servicing or selling Property & Casualty Insurance. Previous call center experience a plus. Computer Technical Skills: E-mail: Open your Outlook/Gmail. Start an E-mail, attach a document to the E-mail. Browser: Open an internet browser, save a page as your favorite, open another browser, minimize the browser. Communication: Open Teams, share your screen, minimize Teams. Certificates and Licenses: Active 2-20 General Lines Agent (Property and Casualty) license and ability to be licensed in all 50 states required. Work Environment: Ability to work effectively as part of a remote team, contributing to a positive and collaborative work environment. Preferred Skills: Bilingual English/Spanish Why join the FOCUS Team? The FOCUS Difference: Medical, Dental, Vision, Life, Pet; Flexible Spending Account Competitive Salaries 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Employee Support Programs, Including Mental Health Tuition Reimbursement Matching Charitable Gift Program Lucrative Referral Program Commuter Benefits Flexibility: Remote and Hybrid Opportunities Available This position is not able to be performed in California, Colorado, New York or Washington. EEO Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process. Title: Call Center Underwriter Commercial Lines Title: Location: Remote USA Location: time type: Full time time type: job requisition id: JR102527 job requisition id: Job Description: Job Description: Company Overview Company Overview FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations. FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations. When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates. Develop, support, and maintain relationships with Insureds and Agents to provide concierge service. Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier. Develop, support, and maintain relationships with Insureds and Agents to provide concierge service. Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier. Essential Duties and Responsibilities include the following. Other duties may be assigned. Essential Duties and Responsibilities Essential Duties and Responsibilities include the following. Other duties may be assigned. Receives incoming phone calls for endorsement activity, in-depth coverage questions, routine coverage questions, renewals, and checking and issuing binders, certificates, and policies. Quotes new business, policies and/or coverage for new and existing clients, on behalf of the carrier. Experience with commercial policies, including Business Owners Policy (BOP), Workers’ Compensation (WC), Umbrella, Commercial Auto, Cyber and others. Prepares and/or order policy change requests. Reviews expirations in advance of the renewal date to review coverages. Prepares and/ provides service and support to other sales agents. Actively seeks to cross-sell other coverages to existing clients. Takes claim information and report new claims to the company. Maintains adequate suspense on outstanding items and follows up in a timely manner until its conclusion. Ability to work a regular shift. In addition to working late shift with hours consisting of 11am to 8pm EST. (4-6X a month. Receives incoming phone calls for endorsement activity, in-depth coverage questions, routine coverage questions, renewals, and checking and issuing binders, certificates, and policies. Receives incoming phone calls for endorsement activity, in-depth coverage questions, routine coverage questions, renewals, and checking and issuing binders, certificates, and policies. Quotes new business, policies and/or coverage for new and existing clients, on behalf of the carrier. Quotes new business, policies and/or coverage for new and existing clients, on behalf of the carrier. Experience with commercial policies, including Business Owners Policy (BOP), Workers’ Compensation (WC), Umbrella, Commercial Auto, Cyber and others. Experience with commercial policies, including Business Owners Policy (BOP), Workers’ Compensation (WC), Umbrella, Commercial Auto, Cyber and others. Prepares and/or order policy change requests. Prepares and/or order policy change requests. Reviews expirations in advance of the renewal date to review coverages. Reviews expirations in advance of the renewal date to review coverages. Prepares and/ provides service and support to other sales agents. Prepares and/ provides service and support to other sales agents. Actively seeks to cross-sell other coverages to existing clients. Actively seeks to cross-sell other coverages to existing clients. Takes claim information and report new claims to the company. Takes claim information and report new claims to the company. Maintains adequate suspense on outstanding items and follows up in a timely manner until its conclusion. Maintains adequate suspense on outstanding items and follows up in a timely manner until its conclusion. Ability to work a regular shift. In addition to working late shift with hours consisting of 11am to 8pm EST. (4-6X a month. Ability to work a regular shift. In addition to working late shift with hours consisting of 11am to 8pm EST. (4-6X a month. Education/Experience: Education/Experience: Education/Experience: Associate or bachelor’s degree from a four-year college or university, business degree preferred; or two (2) to four (4) years Agency experience in Personal or Commercial Lines including homeowners and other lines; or equivalent combination of education and experience. Two (2) to four (4) years’ experience servicing or selling Property & Casualty Insurance. Previous call center experience a plus. Associate or bachelor’s degree from a four-year college or university, business degree preferred; or two (2) to four (4) years Agency experience in Personal or Commercial Lines including homeowners and other lines; or equivalent combination of education and experience. Two (2) to four (4) years’ experience servicing or selling Property & Casualty Insurance. Previous call center experience a plus. Computer Technical Skills: Computer Technical Skills: Computer Technical Skills: E-mail: Open your Outlook/Gmail. Start an E-mail, attach a document to the E-mail. Browser: Open an internet browser, save a page as your favorite, open another browser, minimize the browser. Communication: Open Teams, share your screen, minimize Teams. E-mail: Open your Outlook/Gmail. Start an E-mail, attach a document to the E-mail. Browser: Open an internet browser, save a page as your favorite, open another browser, minimize the browser. Communication: Open Teams, share your screen, minimize Teams. Certificates and Licenses: Certificates and Licenses: Certificates and Licenses: Active 2-20 General Lines Agent (Property and Casualty) license and ability to be licensed in all 50 states required. Active 2-20 General Lines Agent (Property and Casualty) license and ability to be licensed in all 50 states required. Work Environment: Work Environment: Work Environment: Ability to work effectively as part of a remote team, contributing to a positive and collaborative work environment. Ability to work effectively as part of a remote team, contributing to a positive and collaborative work environment. Preferred Skills: Preferred Skills: Preferred Skills: Bilingual English/Spanish Bilingual English/Spanish Why join the FOCUS Team? The FOCUS Difference: Medical, Dental, Vision, Life, Pet; Flexible Spending Account Competitive Salaries 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Employee Support Programs, Including Mental Health Tuition Reimbursement Matching Charitable Gift Program Lucrative Referral Program Commuter Benefits Flexibility: Remote and Hybrid Opportunities Available Medical, Dental, Vision, Life, Pet; Flexible Spending Account Medical, Dental, Vision, Life, Pet; Flexible Spending Account Competitive Salaries Competitive Salaries 401K Match 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Short and Long-Term Disability Employee Support Programs, Including Mental Health Employee Support Programs, Including Mental Health Tuition Reimbursement Tuition Reimbursement Matching Charitable Gift Program Matching Charitable Gift Program Lucrative Referral Program Lucrative Referral Program Commuter Benefits Commuter Benefits Flexibility: Remote and Hybrid Opportunities Available Flexibility: Remote and Hybrid Opportunities Available This position is not able to be performed in California, Colorado, New York or Washington. This position is not able to be performed in California, Colorado, New York or Washington. EEO EEO EEO Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Disability Disability Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.