Customer Experience Admin
Job Description
Customer Experience Administrator Part Time 芒聙垄 Fully Remote – US Job Overview The Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and the CEA will be the primary point of contact for customers. Successful candidates will be able to juggle the many touch points with customers from the first interaction through completion of a job and additionally assist with repeat customer opportunities. This job directly reports to the President of TruBlue Houston and needs to schedule new clients, service calls, warranties, installations to help ensure customer satisfaction, and also including other duties as assigned. Responsibilities and Duties 脗路 Accept inbound customer calls, leads, and return customer messages within 24 hours 脗路 Prepare/approve and send job proposals and follow up for scheduling after deposit is received 脗路 Manage daily scheduling of Home Techs 脗路 Schedule home onsite visits for more complicated proposals 脗路 Communicate with customers with scheduling and job updates 脗路 Update social media and company website with referral statements and job photos 脗路 Call back completed jobs for service update and referrals 脗路 Close out the job in all operational/accounting systems 脗路 Send out automated invoice after completion 脗路 Maintain close contact with Owner General Manager, Service Techs, and the Customer Qualifications 脗路 Telephone Customer Service Experience 脗路 Pleasant speaking voice 脗路 Home computer with Microphone headset and high-speed internet access 脗路 Ability to pass background check 脗路 Enjoy working with the public 脗路 Desire to always exceed expectations Main Objectives 1. Leave a Great Impression: Customers should feel you were positive and helpful. 2. Live Answer Phone Throughout Shift (try to smile when you talk on the phone) 3. Live Respond & Return Emails Throughout Shift 4. Respond to All Voicemails in Que 5. Respond to All Emails in Que 6. Log all Data Into Lead Tracker Database 7. Log all Data and Schedules on HouseCallPro and/or Workiz This is a remote position. Compensation: $12.00 – $14.00 per hour Customer Experience Administrator Customer Experience Administrator Part Time 芒聙垄 Fully Remote – US Part Time 芒聙垄 Fully Remote – US Job Overview Job Overview The Customer Experience Admin will oversee all customer activity within the organization and assist Home Techs to maintain the highest standards of service. As an organization we want to be the first call for home repairs and maintenance and the CEA will be the primary point of contact for customers. Successful candidates will be able to juggle the many touch points with customers from the first interaction through completion of a job and additionally assist with repeat customer opportunities. This job directly reports to the President of TruBlue Houston and needs to schedule new clients, service calls, warranties, installations to help ensure customer satisfaction, and also including other duties as assigned. Responsibilities and Duties Responsibilities and Duties 脗路 Accept inbound customer calls, leads, and return customer messages within 24 hours 脗路 Prepare/approve and send job proposals and follow up for scheduling after deposit is received 脗路 Manage daily scheduling of Home Techs 脗路 Schedule home onsite visits for more complicated proposals 脗路 Communicate with customers with scheduling and job updates 脗路 Update social media and company website with referral statements and job photos 脗路 Call back completed jobs for service update and referrals 脗路 Close out the job in all operational/accounting systems 脗路 Send out automated invoice after completion 脗路 Maintain close contact with Owner General Manager, Service Techs, and the Customer Qualifications Qualifications 脗路 Telephone Customer Service Experience 脗路 Pleasant speaking voice 脗路 Home computer with Microphone headset and high-speed internet access 脗路 Ability to pass background check 脗路 Enjoy working with the public 脗路 Desire to always exceed expectations Main Objectives Main Objectives 1. Leave a Great Impression: Customers should feel you were positive and helpful. 2. Live Answer Phone Throughout Shift (try to smile when you talk on the phone) 3. Live Respond & Return Emails Throughout Shift 4. Respond to All Voicemails in Que 5. Respond to All Emails in Que 6. Log all Data Into Lead Tracker Database 7. Log all Data and Schedules on HouseCallPro and/or Workiz This is a remote position. This is a remote position. Compensation: $12.00 – $14.00 per hour Compensation: $12.00 – $14.00 per hour
