Audit and Documentation Review Coordinator

Job Description

Title: Audit & Documentation Review Coordinator Location: Remote, USA Job Description: We are building a world-class service Center and invite you to join a team of people who are committed to a core objective of supporting life-changing service and providing professional expertise to the operations and leaders we support. About the Company Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate over 150 senior living, home health, hospice, and home care operations across 14 states, and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, compliance, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “ CAPLICO ”: C ustomer Second A ccountability P assion for Learning L ove One Another I ntelligent Risk Taking C elebrate O wnership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters personal and professional excellence and promotes development that leads to continued success. JOB SUMMARY The Audit & Documentation Review Coordinator is a developmental role within the Denials Management Team. This position is designed for individuals who are eager to learn and grow into audit coordination, clinical documentation review, and regulatory support functions. The coordinator will rotate through various responsibilities to gain a working knowledge of Medicare audits, Home Health and Hospice documentation standards, appeal workflows, and data monitoring. This role supports the team while building the foundation to eventually perform independent reviews and contribute to process improvements. DUTIES & RESPONSIBILITIES Support the Denials Management Team in the preparation and coordination of audit responses. Assist in reviewing clinical documentation to identify completeness and alignment with regulatory standards. Collaborate with team members to submit documentation requests and communicate with agency staff. Participate in cross-training to understand each role within the Denials Management workflow. Shadow clinical and audit reviewers to learn pre-billing and post-payment review processes. Assist in tracking audit activity, outcomes, and documentation requests using internal systems. Support data entry and audit tracking processes across Smartsheet, Excel, and other platforms. Attend educational meetings and assist in summarizing key trends or takeaways. Help identify opportunities for process improvement based on audit trends and team feedback. Promote CAPLICO values and support a collaborative, quality-driven culture JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) Home Health and Hospice experience . Strong sense of autonomy and confidence when working independently but will also be a team player. Demonstrate s initiative in researching and resolving issues . Able to d iscern areas in need of continued improvement . Background in healthcare or administrative support preferred; clinical experience a plus but not . Interest in Home Health and Hospice compliance, audits, or documentation standards. Strong attention to detail and willingness to learn technical language and regulatory requirements. Comfortable navigating systems like Microsoft Office (Excel), Smartsheet, and PDF tools. Demonstrated initiative, adaptability, and ability to follow through on assigned tasks. Clear communication skills—written and verbal. Ability to take feedback constructively and grow within a structured, team-based environment. Strong organizational skills and ability to manage multiple assignments during training. Self-starter with curiosity and a growth mindset. Additional Information We are committed to providing a competitive Total Rewards Package that meets our employees’ needs. We offer a comprehensive benefits package, from a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k), company match, and various other features. We believe in great work and celebrate our employees’ efforts and accomplishments locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition we believe in supporting our employees’ professional growth and development. We provide employees with a wide range of free e-courses through our Learning Management System, as well as training sessions and seminars. Compensation : Based on experience. Type : Full Time Location : Remote Pennant Service Center 1675 E. Riverside Drive, #150 Eagle, ID 83616 If you are interested in this position, please submit a resume for consideration. We look forward to hearing from you! About The Pennant Group We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.’s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health, hospice, and senior living services. You can learn more about The Pennant Group at www.pennantgroup.com #Remote The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Title: Audit & Documentation Review Coordinator Title: Location: Remote, USA Location: Job Description: Job Description: We are building a world-class service Center and invite you to join a team of people who are committed to a core objective of supporting life-changing service and providing professional expertise to the operations and leaders we support. About the Company About the Company About the Company Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate over 150 senior living, home health, hospice, and home care operations across 14 states, and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, compliance, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “ CAPLICO ”: CAPLICO C ustomer Second C A ccountability A P assion for Learning P L ove One Another L I ntelligent Risk Taking I C elebrate C O wnership O By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters personal and professional excellence and promotes development that leads to continued success. JOB SUMMARY JOB SUMMARY JOB SUMMARY The Audit & Documentation Review Coordinator is a developmental role within the Denials Management Team. This position is designed for individuals who are eager to learn and grow into audit coordination, clinical documentation review, and regulatory support functions. The coordinator will rotate through various responsibilities to gain a working knowledge of Medicare audits, Home Health and Hospice documentation standards, appeal workflows, and data monitoring. This role supports the team while building the foundation to eventually perform independent reviews and contribute to process improvements. is a developmental role within the Denials Management Team. This position is designed for individuals who are eager to learn and grow into audit coordination, clinical documentation review, and regulatory support functions. The coordinator will rotate through various responsibilities to gain a working knowledge of Medicare audits, Home Health and Hospice documentation standards, appeal workflows, and data monitoring. This role supports the team while building the foundation to eventually perform independent reviews and contribute to process improvements. DUTIES & RESPONSIBILITIES DUTIES & RESPONSIBILITIES DUTIES & RESPONSIBILITIES Support the Denials Management Team in the preparation and coordination of audit responses. Support the Denials Management Team in the preparation and coordination of audit responses. Support the Denials Management Team in the preparation and coordination of audit responses. Assist in reviewing clinical documentation to identify completeness and alignment with regulatory standards. Assist in reviewing clinical documentation to identify completeness and alignment with regulatory standards. Assist in reviewing clinical documentation to identify completeness and alignment with regulatory standards. in reviewing clinical documentation to identify completeness and alignment with regulatory standards. Collaborate with team members to submit documentation requests and communicate with agency staff. Collaborate with team members to submit documentation requests and communicate with agency staff. Collaborate with team members to submit documentation requests and communicate with agency staff. submit documentation requests and communicate with agency staff. Participate in cross-training to understand each role within the Denials Management workflow. Participate in cross-training to understand each role within the Denials Management workflow. Participate in cross-training to understand each role within the Denials Management workflow. Shadow clinical and audit reviewers to learn pre-billing and post-payment review processes. Shadow clinical and audit reviewers to learn pre-billing and post-payment review processes. Shadow clinical and audit reviewers to learn pre-billing and post-payment review processes. Assist in tracking audit activity, outcomes, and documentation requests using internal systems. Assist in tracking audit activity, outcomes, and documentation requests using internal systems. Assist in tracking audit activity, outcomes, and documentation requests using internal systems. in tracking audit activity, outcomes, and documentation requests using internal systems. Support data entry and audit tracking processes across Smartsheet, Excel, and other platforms. Support data entry and audit tracking processes across Smartsheet, Excel, and other platforms. Support data entry and audit tracking processes across Smartsheet, Excel, and other platforms. Attend educational meetings and assist in summarizing key trends or takeaways. Attend educational meetings and assist in summarizing key trends or takeaways. Attend educational meetings and assist in summarizing key trends or takeaways. assist in summarizing key trends or takeaways. Help identify opportunities for process improvement based on audit trends and team feedback. Help identify opportunities for process improvement based on audit trends and team feedback. Help identify opportunities for process improvement based on audit trends and team feedback. identify opportunities for process improvement based on audit trends and team feedback. Promote CAPLICO values and support a collaborative, quality-driven culture Promote CAPLICO values and support a collaborative, quality-driven culture Promote CAPLICO values and support a collaborative, quality-driven culture JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) Home Health and Hospice experience . Home Health and Hospice experience . Home Health and Hospice experience . . Strong sense of autonomy and confidence when working independently but will also be a team player. Strong sense of autonomy and confidence when working independently but will also be a team player. Strong sense of autonomy and confidence when working independently but will also be a team player. of autonomy and confidence when working independently but will also be a team player. Demonstrate s initiative in researching and resolving issues . Demonstrate s initiative in researching and resolving issues . Demonstrate s initiative in researching and resolving issues . s initiative in researching and resolving issues . Able to d iscern areas in need of continued improvement . Able to d iscern areas in need of continued improvement . Able to d iscern areas in need of continued improvement . iscern areas in need of continued improvement . Background in healthcare or administrative support preferred; clinical experience a plus but not . Background in healthcare or administrative support preferred; clinical experience a plus but not . Background in healthcare or administrative support preferred; clinical experience a plus but not . . Interest in Home Health and Hospice compliance, audits, or documentation standards. Interest in Home Health and Hospice compliance, audits, or documentation standards. Interest in Home Health and Hospice compliance, audits, or documentation standards. in Home Health and Hospice compliance, audits, or documentation standards. Strong attention to detail and willingness to learn technical language and regulatory requirements. Strong attention to detail and willingness to learn technical language and regulatory requirements. Strong attention to detail and willingness to learn technical language and regulatory requirements. Comfortable navigating systems like Microsoft Office (Excel), Smartsheet, and PDF tools. Comfortable navigating systems like Microsoft Office (Excel), Smartsheet, and PDF tools. Comfortable navigating systems like Microsoft Office (Excel), Smartsheet, and PDF tools. Demonstrated initiative, adaptability, and ability to follow through on assigned tasks. Demonstrated initiative, adaptability, and ability to follow through on assigned tasks. Demonstrated initiative, adaptability, and ability to follow through on assigned tasks. Clear communication skills—written and verbal. Clear communication skills—written and verbal. Clear communication skills—written and verbal. Ability to take feedback constructively and grow within a structured, team-based environment. Ability to take feedback constructively and grow within a structured, team-based environment. Ability to take feedback constructively and grow within a structured, team-based environment. Strong organizational skills and ability to manage multiple assignments during training. Strong organizational skills and ability to manage multiple assignments during training. Strong organizational skills and ability to manage multiple assignments during training. Self-starter with curiosity and a growth mindset. Self-starter with curiosity and a growth mindset. Self-starter with curiosity and a growth mindset. Additional Information Additional Information Additional Information We are committed to providing a competitive Total Rewards Package that meets our employees’ needs. We offer a comprehensive benefits package, from a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k), company match, and various other features. We believe in great work and celebrate our employees’ efforts and accomplishments locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition we believe in supporting our employees’ professional growth and development. We provide employees with a wide range of free e-courses through our Learning Management System, as well as training sessions and seminars. Compensation : Based on experience. Compensation Type : Full Time Type Location : Remote Location Pennant Service Center 1675 E. Riverside Drive, #150 Eagle, ID 83616 If you are interested in this position, please submit a resume for consideration. We look forward to hearing from you! About The Pennant Group About The Pennant Group About The Pennant Group We are proud to be affiliated with the Pennant Group, Inc. (NASDAQ: PNTG). Pennant was created in 2019 in connection with The Ensign Group, Inc.’s (NASDAQ: ENSG) spin-off of its home health, hospice, and senior living businesses. We believe that through our innovative operating model, we can foster a new level of patient care and professional competence at our independent operating subsidiaries and set a new industry standard for quality home health, hospice, and senior living services. You can learn more about The Pennant Group at www.pennantgroup.com #Remote The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.