bedellm97

•Managed 50+ customer interactions daily, achieving 95%+ first-call resolution (FCR) and boosting customer satisfaction (CSAT).•Conducted data analysis on customer pain points, leading to a 20% improvement in call efficiency and reduced average handle time (AHT).•Collaborated cross-functionally to enhance service-level agreement (SLA) compliance by 15%.•Trained and mentored new hires, reducing onboarding time by 30% and improving overall team performance.•Leveraged CRM tools and analytics to monitor customer behavior, reducing escalations by 25%.

•Developed data-driven engagement models, leading to a 20% increase in customer retention and a 15% expansion in product offerings.•Managed a 30-member team of data engineers, driving a 30% improvement in customer insights and predictive analytics.•Built scalable data pipelines to enhance customer experience, reducing churn by 18% through real-time engagement insights.•Defined a roadmap for personalized customer lifecycle strategies, improving engagement rates by 25%.

•Led retention-focused retail operations, driving a 47% increase in sales and a 73% improvement in customer satisfaction.•Developed and executed customer-centric selling strategies, leading to an 89% improvement in customer success rate year-over-year.•Implemented data-driven engagement campaigns, increasing repeat customer transactions by 35%.

•Directed retail sales, inventory management, and customer service operations, exceeding revenue targets by 100%.•Trained and mentored sales associates, contributing to a 40% improvement in customer service ratings.•Spearheaded customer engagement strategies, enhancing brand loyalty and repeat sales by 32%.