Admissions Advisor
Job Description
About the Role
Admissions Advisor
Work Type: Staff full-time
Location: Remote
Categories: Admissions and Recruiting
About ACU
ACU is affiliated with the fellowship of the Church of Christ. All applicants must be professing Christians and willing to support the Christian mission and purpose of Abilene Christian University while employed by the university.
Title of Position Admissions Advisor
Posting Location Remote
Department ACU Dallas Admissions
Employee Class Non-Exempt Fulltime
Basic Responsibilities1. Conducts student conversations and appointments to identify educational goals and disseminate program information to potential students.
2. Advising potential students about enrollment, transferability, and applicability of previous education, program options, requirements, and progress
3. Providing information on university policies, practices, and rules, using judgment and discretion
4. Assists potential students regarding financial obligations in partnership with university financial staff
5. Uses professional knowledge and perspective to relate to new and potential students to establish professional rapport and add to the student experience
Essential Duties1. Provides effective communication with potential and/or current students via telephone, email and/or in person.
2. Uses critical thinking and problem-solving skills to address and resolve student issues and ensure positive student experiences. Addresses potential and/or current student concerns and seeks appropriate resolution to problems.
3. Assists the student by performing appropriate follow-up and coordination with team members. This includes working with employees in a team environment and providing accurate student information and assistance to other team members in and/or outside of their functional area.
4. Monitors student participation and progress through the enrollment process to ensure that students are in alignment with University policies.
5. Is proactive in identifying potential barriers within the student enrollment process and initiates steps resulting in resolution.
6. Demonstrates personal and professional integrity (code of ethics?)
7. Assists students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information.
8. Displays public support and pride in company initiatives, assists others in seeing the positive aspects of a new initiative, and is seen by other members of the team as a positive influence.
9. Assists with additional work duties or responsibilities as evident or required
10. Performs other duties as assigned or apparent.
Professional Development Requirements
Possess high-level knowledge of the higher education market and industry
Possess a high-level understanding of business, education, technology, counseling, and/or nursing programs of study
Must be student and advisor-oriented and have the ability to perform multiple tasks efficiently and effectively
Proven ability to work independently and manage multiple tasks efficiently and effectively
Customer service or advising experience in an educational environment entailing one-on-one interaction is highly preferred
Must possess a high level of interpersonal and communication skills to accurately convey University information as described above
Must have an excellent command of professional presentation skills and be comfortable presenting to groups both large and small
Must be self-motivated and be able to work effectively in a team environment
Computer literate and able to learn proprietary software applications
Training Modules Required
1. Complete New Hire Training Period
2. Technology Tools Training
3. Others as development needs dictate
Qualifications1. Bachelor’s degree required. Masters preferred. (ACU graduate highly preferred)
2. Utilize critical thinking and problem-solving skills
3. Goal oriented and
4. Goal-oriented and driven to assist people with meeting their educational goals
5. Strong organizational skills
6. Ability to travel, must possess a valid driver’s license.
7. Able to work flexible hours conducive to contacting students when available.
8. Exceptional communication skills, both verbal and written
Physical Demands
1. Must be able to use a telephone or headset equipment and able to perform work at a computer. Must have the ability to sit for long periods of time â 6- 8 hours.
2. May be required to the manual operation of general office equipment and lift up to 30 pounds.
3. Limited travel may be required â locations vary and some overnight travel may be necessary.
Additional Information
ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.
ACU is committed to maintaining a safe and secure campus environment and protecting the university’s financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.
