Manager, Strategic Accounts – Avendra
Job Description
About the Role
Title: Manager, Strategic Accounts – Avendra
Location: Rockville, MD, US, 20874
Department: Corporate + Field Support
Job Description:
Job Description
Avendra is North America’s leading hospitality procurement services provider. Avendra was founded in 2001 by hospitality management companies looking to leverage buying power and create efficiencies in supply chain management. Acquired by Aramark in 2017, Avendra now manages supplier contracts and sourcing responsibilities for Aramark businesses in North America, other group purchasing organizations owned by Aramark, as well as our traditional hospitality clients. We combine years of hospitality expertise, purchasing power, services and software to help customers impact the bottom line, improve operational performance, and better serve guests and customers. Avendra is headquartered in Rockville, Maryland and employs about 400 associates.
The Manager, Strategic Accounts will have direct responsibility for a group of clients as well as provide project management, analytical and other support for key clients managed by the Account Management team.
The Manager’s primary role is assist with fulfillment of business imperatives and strategic objectives outlined in the client plans for a select group of clients for which the Senior Manager is directly. In addition, the Manager will have responsibility for the management of complex projects for his/her own client base and for other assigned client initiatives which would involve effective internal liaison efforts with Strategic Sourcing departments, AP&A and other Avendra support organizations.
Position Reports to Vice President, Client Success
This role is ideally based out of either Avendra headquarters in Rockville, MD or Aramark headquarters in Philadelphia, PA; however, candidates that meet the below qualifications but are based outside of these geographic areas will still be considered.
Job Responsibilities
Primary Responsibilities
Managing Assigned Client base???????
Maintain excellent client level (headquarter, regional) relationships with assigned clients
Retain clients (renew client agreements), deliver economic and strategic value through Avendra solution
Write and maintain client plans for assigned clients
Influence client contacts to drive results
Lead meetings with client stakeholders; educate clients about Avendra
Communicate client priorities and leverage resources within Avendra to meet client plan objectives
Engage cross-functionally within Avendra to advocate on clients’ behalf; support client’s priorities and implement solutions
Maintain high account satisfaction with Avendra
Present professionally and effectively at client meetings (in person, webinar, phone)
Provide analytical assistance to Directors, and VP, Strategic Accounts with their assigned clients
Assist the Strategic Account Directors on the team with delivering against account strategy/objectives
Analyzes spend and other data to identify opportunities
Implement participation objectives
Address issues that have been escalated
Assist with, and create, reporting that captures and reports out on key Account Management activities
Lead special projects as assigned
Secondary Responsibilities
Assist in identifying and selling new programs and Avendra offerings (as applicable)
Coordinate regularly scheduled development and distribution of documents and reports of account objectives and communication goals
Qualifications
The ability to establish and maintain strong working relationships with the appropriate corporate office support and executive suite (as necessary)
The ability to analyze data, summarize it in common language, and make recommendations to customers is a key requirement for the position
Primary Competencies
Functional/Technical Skills
Problem Solving & Analytical Skills
Quality & Continuous Improvement
Effective Written and Oral Communications
Relationship Building
Negotiation (P1 and above)
Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Environment. This job operates in an office or home office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and video conferencing technology.
Physical Demands. This is largely a sedentary role with business travel to visit assigned clients, attend their events, attendance at industry events and related events, as necessitated, up to 25%.
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing -a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.comor connect with us onFacebook,InstagramandTwitter.
