Software Support Engineer
Job Description
About the Role
Software Support Engineer
Remote
What you’ll do
In a few wordsâ¦
Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginningâ¦
As a Software Support Enginerer, you’ll work on all kinds of software implementations, functions, configurations, and upgrades. You’ll resolve customer needs or problems and create problem reports and troubleshooting documents for each issue. They also work closely with development teams to identify and resolve any technical problems that might arise in the day-to-day operation of the platform.
The fundamentals for the jobâ¦
Debug and administer diagnostic analysis of cases reported by clients, and be able to propose, and in some cases, implement solutions to mitigate them.
Answer internal and external customer questions, as needed, regarding Platform’s functionalities, error messages, etc.
Troubleshoot and document replication steps for complex technical issues, while collaborating with the Development and operational teams to ensure resolution.
Collaborate with analysts and designers in the development group to initiate new software solutions, applications, and/or tools.
Analyze business operations in order to educate and assist users in employing systems for improving practices.
Maintain frequent communication with peers and IT teams to upkeep awareness of issues or changing processes.
Ensure procedural documentation remains current, correct, and relevant.
Answer incoming support tickets, calls, or emails in a professional manner and triage them accurately.
Provide advanced platform support after normal work hours when necessary.
Participate in appropriate continuing education, committee, and meetings as may be requested or required by their immediate supervisor.
What we expect of you
The bold requirementsâ¦
Bachelor’s or Master’s Degree in Computer Engineering, Computer Science, Technology, or related field (In lieu of a degree, equivalent relevant experience may be considered.)
3+ years of experience in IT operations, Development, or related technology field.
Experience in SQL Server, NET Framework, ASP .NET, C#, HTML, JavaScript.
Experience with Web and Windows Applications architecture and Microsoft programing.
Excellent oral and written communication skills.
This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable).
Nice to haveâ¦
Experience with CMS and HIPPA guidelines.
Physical requirementsâ¦
Must be able to access and navigate each department at the organization’s facilities.
Sedentary work that primarily involves sitting/standing.
