Operations Coordinator

Job Description

About the Role

Operations Coordinator

Los Angeles HQ

Ops Support – Activation · Full-time

Description

JOB TITLE: Operations Coordinator

LOCATION: Los Angeles HQ (in office Monday-Thursday, WFH Friday)

REPORTS TO: Operations Manager

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise… regardless of whether they were expected or unexpected. Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

As we continue to scale, the Operations Coordinator (Auto) is critically important to the high functioning of our organization. The Operations Coordinator will play a key role in coordinating and managing our pre-launch process, post-launch process with our partner, and field team communication. We believe that mentorship and development are a key part of growing professionally in this role. Our team and this role spends Monday through Thursday each week working together in-person, in our Los Angeles HQ office.

Requirements

What You’ll Own:

Conduct online pre-launch sessions for onboarding accounts

Assist the Account Managers in day-to-day coordination and management of business operational activities

Establish/maintain relationships, and engage in daily communication with accounts to promote product usage and meet growth targets

Monitor, control and manage business operations to meet expectations and company goals

Liaise between our accounts and our Account Managers to ensure smooth operational delivery

Coordinate and manage project tasks to ensure project delivery within allotted timelines

Critically assess operational problems and resolve them in a quick and timely manner

Follow standard operating procedures for efficient business operations

What You Bring to the Table:

Preferred 2+ years of work experience

Energy! You are personable and enthusiastic

Excellent communication, time management skills, and detail oriented

Proficient with Microsoft Office (especially Excel/PowerPoint)

Proven ability to work collaboratively with others

Experience in onboarding and training a plus

Sales experience a plus

The Perks:

Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)

Mission driven + empowered + collaborative

Competitive pay and stock options

Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave

Newly added HSA and Pet Insurance

401K Plan with Matching

Cell Phone Stipend

Commuter Supplement for LA Office eligible employees

Casual Dress

Monthly Lunches in LA HQ

Open door policy / Open office floor plan

Team based strategic planning + Team owned deliverables

How We Pay:

We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership

We are targeting $24.00-26.00/hour for this role

This role will also be granted company equity via stock options

Core Values for Success at Sunbit:

SERVE OTHERS BEFORE SELF

Take care of the needs of our business stakeholders to support their execution and delivery through data.

Being collaborative amongst your team.

GENUINELY CONNECT

Engage and build strong relationships with key stakeholders, other departments across the organization, and our partners.

Communicate well and professionally both verbally and in writing

OWN THE IMPACT

Strong organizational and time management skills with the ability to prioritize effectively

ACT FAST

Thrive in a fast-paced environment while maintaining a high level of support

INCLUDE ALWAYS</p>

Demonstrate empathy, understanding, and collaboration with internal team to accomplish team goals and objectives

INNOVATE FOR GOOD

Passionate about solving real-world problems through operational excellence