Customer Support – Inbound Messages – Spanish Speaking
Job Description
About the Role
Title: Remote Customer Support: Inbound Messages – Spanish – Music Streaming Service (4074)
Remote – Costa Rica / Remote – Colombia / Remote – Mexico / San Jose, Costa Rica / Santo Domingo / Santiago De Los Caballeros / Remote – Dominican Republic
Join The Mods â New Mods /
Contractor /
Remote
ModSquad has partnered with a top music streaming service and we are currently seeking experienced Customer Support Representatives to join our team.
This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound messages Spanish and English.
Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Spanish and English.
Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):
40 hours per week are required for the 8-week orientation period:
– Orientation phase 1: 4 weeks, 4 AM – 1PM
– Orientation phase 2: 4 weeks, self scheduled during available production hours.
Available Production Hours: Daily, 12 AM – 8 AM, 12 PM – 12 AM
Project Commitments:
— 25 hours per week
— 8 hours are required on Saturday and/or Sunday).
— 90 days (as needed by ModSquad)
Who Are You?
You have strong desire to create a unique experience for each individual customer.
You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
You’ve provided Customer Support via inbound messaging in the past.
You’ve provided web messaging support to 3-5 customers at the same time.
You are professional/business level proficient in Spanish and English.
Workspace Requirements
Dedicated laptop or desktop computer with Windows 10 or above
Willingness to install MSQ security software and 2FA app on your mobile device.
Access to a webcam or smartphone capable of taking pictures
Stable broadband internet connection of 25 MBS or greater
8 GB RAM or better
Dual monitors highly recommended
