Customer Technical Support

Job Description

About the Role

nformation Management · São Paulo · Hybrid Remote

Customer Technical support

TecAlliande Do Brasil is looking for the next Customer Technical Support. Portuguese version is below english version

Hybrid

TecAlliance do Brasil is looking for our next Customer technical support to provide assistance and solutions to customers regarding issues or queries they might have about products or services.

Job Localization: Saã José dos Campos Brazil

Key responsibilities:

Manage, coordinate, respond to, and document technical and general inquiries from clients about our solutions.

Keep records of technical issues and their solutions.

Stay informed about relevant updates and changes within the company.

Provide feedback and insights into product development processes.

Conduct technical training on our various solutions.

Skills and requierements

Experience using helpdesk software and remote support tools.

Basic knowledge of operating systems, web services, and messaging formats.

Basic knowledge of programming languages.

Familiarity with APIs and testing and documentation platforms such as Postman, Swagger, etc.

Mechanical Engineer or Technician (may be completing the course)

Information Technology Engineer or Technician

Languages

English: Intermediate

Spanish: Desirable

Portuguese: Advanced Native

Benefits:

Salary (R$4000 per month) and bonus based upon company performance.

Flexible working hours and remote work options.

Comprehensive health, dental, and life insurance plans.

Generous paid time off and company holidays.

Professional development and continuing education opportunities.

A dynamic and inclusive work environment with opportunities for growth and advancement.