Customer Service Representative
Job Description
About the Role
Customer Service Representative
Job Location
Catonsville, MD
Remote Type Fully Remote
Position Type Full Time
Education Level High School
Description
Contribute positively to a work environment that is flexible, adaptable, and team based
Provide, receive, and seek feedback in a positive manner to encourage team building
Participate in the development and attainment of team and operational goals
Perform special projects and assignments as needed
Acquire, demonstrate, and apply effective leadership skills
Thoroughly understand Customer regulations and expectations
Complete daily expectations of specified work
Maintain quality expectations as outlined by management
Monitor and report workloads on a daily/weekly/monthly basis
Prioritize workloads to ensure timeliness/quality standards are met
Respond to incoming inquiries, telephone and/or written, from providers
Research and resolve inquiries in a professional, timely, and accurate manner
Document all inquiry activities in the appropriate reporting system
Provide responses to inquiries in writing
Knowledgeable in all major NPI operating systems
Identify processing deficiencies and initiate corrective actions
Suggest ways to improve work processes
Continuous learning
Actively participate in ongoing training
Participate in weekly meetings
Be prompt, present, and actively participate in required meetings and training
Complete assessments in a timely manner and to meet/exceed standards as outlined by management
Qualifications
Excellent communication skills: verbal and written
Maintain professional etiquette in a variety of situations
Basic PC and keyboard skills
Research, analytical and problem-solving skills
Ability to assess workloads, meet deadlines, and adjust as needed
Ability to work both independently as well as in a team environment
Consistent and regular attendance
Strong and stable internet is needed
Private âwork’ area â due to phone and PII/PHI discussion
The hourly range for this position is $18.00 to $20.00.
Actual compensation will depend on a range of factors, including but not limited to the individual’s skills, experience, qualifications, certifications, location, other business and organizational needs, and applicable employment laws.
The estimate displayed represents the typical salary range for this position and is just one component of the total compensation package for employees. RELI Group provides a variety of additional benefits to its employees.
