Customer Care Professional
Job Description
About the Role
Remote Customer Care Professional
United States Virtual
Full time
100% remote
The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization.
Acting as the customer’s primary point of contact, you will:
Receive in-bound calls from customers who want to open a claim
Listen, solve problems, answer questions and work with them to find a resolution
Use your expertise to proactively make recommendations that will help customers avoid future issues
What you will enjoy:
The variety of work – every day and every customer’s situation is unique
Being part of a high performing, collaborative and supportive team
Competitive compensation and paid time off
Medical benefits begin on your first day
Career advancement opportunities
The ideal candidate will have:
Relentless drive to provide exceptional customer service
Excellent communication and listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment
Ability to multi-task using technology while handling calls
Minimum high school diploma or GED
We are hiring for:
Monday-Friday 12p-9pm EST
Saturday and Sunday 10am-6:30pm
This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
We do pay shift differentials for night and weekend schedules worked
When you start, we train you:
It’s a combination of virtual âclass roomâ & âon the jobâ training that is typically 6 weeks long but duration can vary
Class room training hours are typically Monday through Friday from 8am â 5pm EST with a lunch break
Pay Range: $14.36 – $22.25
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
