Customer Service and Complaints Assistant – Magazine Subscriptions
Job Description
About the Role
Title: Customer Service and Complaints Assistant – Magazine Subscriptions
Location: Cardiff Wales GB
Hybrid
Customer Services
Full time
Job Description:
What you’ll be doingâ¦
Do you want to work for a customer centric organisation, who put their people and customers at the heart of everything they do and encourage entrepreneurial ideas and accountability at all levels? Do you enjoy problem solving and helping people when they need it most?
If the answer is yes, then this could be just the exciting new opportunity you’ve been looking for!
As a Customer Service and Complaints Assistant within our Magazine Subscriptions department, you will ensure that incoming customer queries and complaints are answered within SLA and in line with company policies, efficiently and effectively, promoting customer satisfaction at all times.
Typically you’ll speak to customers over the phone and email, managing and solving general queries and complaints for our customers – your passion for delivering excellent customer service will shine through the interactions you have!
Experience that will put you ahead of the curveâ¦
Great interpersonal skills – you’ll be able to demonstrate experience of handling customer expectations and offering resolutions confidently and will also have phenomenal written communication skills being able to deliver communications over email and letters to customers and partners.
Customer service – you’ll have experience of working in a role where your primary focus has been delivering excellent service to customers.
Complaint handling – experience of dealing with customer complaints and resloving in line with company process.
Proven general IT skills such as Word, Excel, Google Suite
What’s in it for youâ¦
We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed in to one finite area but get the opportunity to develop a wide range of skills and experience
And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme – if Future hits their performance targets all colleagues may receive a bonus.
Internal job family level P7
The expected range for this role is £24,000 – £25,000
This is a Hybrid role from our Cardiff Office, working three days from the office, two from home
Who are weâ¦
We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.
Our Future, Our Responsibility – Inclusion and Diversity at Future
We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees – current and future – are treated with respect and fairness.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Find out more about Our Future, Our Responsibility on our website.
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